I was there on November 6th and about 2pm (I actually am writing this right outside in my car because the service was that despicable.) while waiting on a very long line I noticed one customer ask an associate a question about a product in the paper. The associate replied to the question with, “I don’t know, that’s not my department. You should find someone who knows”. Another associate at the register was rolling her eyes while speaking to a customer and making various rude faces, almost like a rebellious teen speaking to an adult. Finally it was my turn on line and the associate was extremely unwelcoming, rang up my product, handed it to me with the receipt, NO bag, and without another word, proceeded to call the next costumer over. Disgusting customer service in this Ulta location and I surely will not be returning. I do not spend my money with Ulta to be treated with attitude and moved along like cattle. If I wanted that sort of treatment I would head over to the DMV. The managers have a great deal of work to do on their employees.
I walked in this store at 9:08pm and they had lied to me saying they close at 9pm which was a complete lie because online it says it closes at 9:30pm. I work in this area every Saturday till about 845pm so I do not get much time to get here. I live about 30min away and every other day I work till late by my house and the ulta by my house is always closed by the time I'm out of work or school. They all just wanted to go home.....over all I was extremely unsatisfied.
The store is a mess, they have little stock on the floor, and the associates are very rude on the phone.
Have to say if it wasn't for my wife I never would have set foot in here. I'm a guy I have no reason right? Wrong. My go to place for quick gifts. Very friendly. Always acknowledged. Reading a review about stylist Jamie... my wife mourned her leaving when she was promoted.
WORST LOCATION! I was a Sephora customer and one of the reasons I started shopping at Ulta was because of the customer service. I was in the area and stopped in to see if I I could get my brows waxed. After checking in with the girl she said to give her 5 minutes and if her appointment she would come get me. 15 minutes went by and I went to the counter and they paged her, waited another 25 minutes and spoke to the manager who 5 minutes later confirmed the girl had left the building. INCONSIDERATE!!! UNPROFESSIONAL! The counter in the back is a hangout, 6 clerks and the manager at one point goofing off and having personal conversations. I spend way too much money in this place for that type of treatment.
Ulta Beauty is a US Hair Care Studio based in Maywood, New Jersey. Ulta Beauty is located at 45 W Spring Valley Ave, Maywood, NJ 07607, USA.
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